Refund policy

Returns & Refunds

We want you to love your Bella Madre purchase. As our products are created especially for you when you place your order, please take a moment to check your chosen size, colour and design before completing your purchase.

Change of mind, sizing and colour choices

Because our products are made to order, we generally do not accept returns or exchanges if you change your mind or accidentally order the wrong size or colour.

Please check the product information and sizing guide carefully before ordering.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, has a manufacturing issue, or you receive an incorrect item, please contact Bella Madre Shop as soon as possible.

To help us resolve the issue, please include:

your order number;
a brief description of the problem; and
clear photographs showing the item and the issue.

Where applicable, we will arrange an appropriate remedy, which may include a replacement or refund.

Please contact us within 30 days of delivery where possible so we can also raise the issue promptly with our print provider.

You generally won't need to return a damaged or faulty print-on-demand item unless we specifically ask you to do so.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Consumer guarantees apply automatically to products sold to Australian consumers, including guarantees relating to acceptable quality, fitness for purpose and products matching their description.